Terms & Conditions
WEBSITE HOSTING & DOMAINS
These Terms & Conditions should be read in conjunction with and form part of any website design contract between you and VR Designs.
1. Acceptable Usage Policy
The Acceptable Usage policy sets out the terms under which you may use the hosting services I provide. The use of my Hosting Services means that you accept, and agree to abide by all the policies stated below.
1.1 Website Content: The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of VR Designs or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to VR Designs or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers. VR Designs will be the sole and final arbiter as to what constitutes a violation of this policy. VR Designs does not normally monitor the contents of clients’ servers; however, if suspicion occurs, VR Designs reserves the right to investigate and terminate the client’s subscription to the service.
1.2 Spam: Unsolicited Email or “spam” originating from a server located on our network or associated with a VR Designs server is not tolerated. This includes any email that promotes websites hosted on a server located on the VR Designs network, but is sent from an email address not associated with that account. The client shall not use their VR Designs services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. VR Designs reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.
1.3 Backups: VR Designs provides the tools needed to create backups of account data. It is the responsibility of the customer to keep up-to-date archives of their backed up data. VR Designs does not take backups of customer websites. Your data is stored on a storage platform with hardware redundancy to protect against data loss through hardware failure but we are not responsible for data loss caused by Customer error.
1.4 Unauthorised Scripts and Executables: The customer agrees not to run any scripts, executables, proxys or other programs or processes on VR Designs’ servers that will in any way adversely affect the performance of said servers.
1.5 Unlicensed Software: The customer agrees only to use properly licensed third party software on VR Designs’ servers.
1.6 Intellectual Property: The customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party that violates intellectual property rights. VR Designs is required by law to remove or block access to any content upon notice of copyright infringement.
1.7 Viruses and other Destructive Activities: Use of VR Designs’ systems for creating or sending malicious, destructive or nuisance code, examples of which but are not limited to, viruses, worms, Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited and in breach of this agreement.
1.8 Child Pornography: The use of VR Designs’ systems to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. I am required by law to notify the Police if I become aware of the presence of child pornography on, or being transmitted through my systems.
1.9 Data Warehousing: The servers provided by VR Designs are intended for web services use only. Any user of our servers for file storage, data warehousing, backup data storage, mirror sites or any form of data file storage or management is prohibited.
1.10 Peer to Peer / File – Media Sharing / Streaming: The customer will not run services or software related to Peer to Peer file sharing, bit torrent or any website providing media or file streaming / sharing. Media streaming requires a specific apache setup, which we can only provide on my DediCloud platform.
1.11 Other Prohibited Activities: Engaging in any activity that, at VR Designs’ absolute discretion, disrupts, interferes or is harmful to my services, business, operations, reputation, customers or ability of my customers to use my service is prohibited.
1.12 Indemnification: The customer agrees that it shall defend, indemnify, save and hold VR Designs (or it’s employee’s/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against VR Designs, support officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents and employees. Customer agrees to defend, indemnify and hold harmless VR Designs against liabilities arising out of; (1) any injury to person; property or website content / code caused by any products sold or otherwise distributed in connection with VR Designs server including requested support; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of VR Designs to the amount paid for service.
For website packages there is a set up fee, payable through this website, by purchasing the relevant product in the Website Packages section of the shop.
For support packages there is a monthly fee, initially payable through this website, by purchasing the relevant product in the Support Packages section of the shop. By purchasing a support package you are agreeing that you will pay this amount as a monthly fee for a minimum of 12 months from three months after the date of purchase. Recurring monthly billing is invoiced automatically. If your payment is not made by the invoice due date, I will suspend your hosting account.
2.1 Payment of Fees/Charges: All payments are to be made using one of the following methods:
- By PayPal for website purchases, PayPal accepts the following cards:
- Visa / Delta / Electron
- MasterCard / Eurocard
- American Express
- Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
- Using the ‘Pay Now’ button on invoices. These payment are processed securely by Intuit.
- By bank transfer, details will be on your invoices.
I currently only accept Pounds Sterling.
Full payment is required in advance, before any design, hosting or support service is established.
2.2 Cancellations and Refunds: Should you be unhappy with the hosting service provided by VR Designs during the first 30 days of your hosting, you will be entitled to a full refund of your first calendar months hosting fees. Please note that Domain Registration Fees are not refundable and the domain name will remain registered for the domain’s term. Once this term has expired the domain can be transferred out. Website Package fees are also not refundable as the work has been done. If you wish to cancel your support package within the first 12 months your website will be taken down.
Should you wish to cancel after the first 7 days of your hosting, you simply inform me via email (email@example.com) and your hosting will expire at the end of the current calendar month. Please allow 5 working days for cancellations to be processed. Please note that Domain Registration Fees are not refundable and the domain name will remain registered for the domain’s term. Once this term has expired the domain can be transferred out. Website Package fees are also not refundable as the work has been done. If you wish to cancel your support package within the first 12 months your website will be taken down.
I use several 3rd parties for all domain name registrations; at the time of purchase I will strive to obtain your domain name from my external Domain name providers, however due to the real time nature of the internet I can not guarantee that your domain name will be available once payment is completed. In such event an alternative domain name or full refund will be provided.
When you place an order online with me your personal data is safe. I use PayPal to process your payment, enabling you to pay by credit/debit card, bank transfer or from your PayPal balance. PayPal use state of the art security and encryption measures to protect your privacy and information. I am informed that you have made a payment but your financial details are not shared with me. If you pay by credit or debit card the transaction will appear on your statement as ‘VR Designs’
I may from time to time issue discount coupons via email or other marketing materials such as leaflets. The coupon code must be entered during the checkout process.
I am only able to accept the return of a custom printed item if it is faulty. To return an item please contact me within 3 days of receipt of the item for a returns code number. Items must be returned in their original condition and secure packaging at the buyer’s expense.
Please note that personalised items, custom printed items and special order items cannot be returned if you change your mind.
To cancel an order please telephone me immediately on 01476 848919 as once the print process has begun orders for personalised items, custom printed items, special order items, cannot be cancelled.
I occasionally produce an email newsletter to keep you informed of website updates, new products, special offers, discount coupons etc. Subscription to this service is entirely voluntary and can be cancelled at any time. Your email address will not be used for any other purpose or shared with any third party.
In the event of a complaint please write to me, online message me or telephone me. See the Contact Page for details.