Terms & Conditions

WEBSITE HOSTING & DOMAINS

These Terms & Conditions should be read in conjunction with and form part of any website design contract between you and VR Designs.

  1. Acceptable Usage Policy

The Acceptable Usage policy sets out the terms under which you may use the hosting services we provide. The use of our Hosting Services means that you accept, and agree to abide by all the policies stated below.

1.1 Website Content: The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of VR Designs or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to VR Designs or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers. VR Designs will be the sole and final arbiter as to what constitutes a violation of this policy. VR Designs does not normally monitor the contents of clients’ servers; however, if suspicion occurs, VR Designs reserves the right to investigate and terminate the client’s subscription to the service.

1.2 Spam: Unsolicited Email or “spam” originating from a server located on our network or associated with a VR Designs server is not tolerated. This includes any email that promotes websites hosted on a server located on the VR Designs network, but is sent from an email address not associated with that account. The client shall not use their VR Designs services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. VR Designs reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.

1.3 Backups: VR Designs provides automatic backups of your website’s content and database. The backups of account data are stored in two different locations.  Your data is stored on a storage platform with hardware redundancy to protect against data loss through hardware failure but we are not responsible for data loss caused by Customer error.

1.4 Unauthorised Scripts and Executables: The customer agrees not to run any scripts, executables, proxys or other programs or processes on VR Designs’ servers that will in any way adversely affect the performance of said servers.

1.5 Unlicensed Software: The customer agrees only to use properly licensed third party software on VR Designs’ servers.

1.6 Intellectual Property: The customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party that violates intellectual property rights. VR Designs is required by law to remove or block access to any content upon notice of copyright infringement.

1.7 Viruses and other Destructive Activities: Use of VR Designs’ systems for creating or sending malicious, destructive or nuisance code, examples of which but are not limited to, viruses, worms, Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited and in breach of this agreement. VR Designs also reserves the right to charge for any time used to fix a spam situation caused by poor security on your behalf.

1.8 Child Pornography: The use of VR Designs’ systems to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law to notify the Police if we become aware of the presence of child pornography on, or being transmitted through our systems.

1.9 Data Warehousing: The servers provided by VR Designs are intended for web services use only. Any use of our servers for file storage, data warehousing, backup data storage, mirror sites or any form of data file storage or management is prohibited.

1.10 Peer to Peer / File – Media Sharing / Streaming: The customer will not run services or software related to Peer to Peer file sharing, bit torrent or any website providing media or file streaming / sharing. Media streaming requires a specific apache setup, which we can only provide on a different server.

1.11 Other Prohibited Activities: Engaging in any activity that, at VR Designs’ absolute discretion, disrupts, interferes or is harmful to my services, business, operations, reputation, customers or ability of our customers to use our service is prohibited.

1.12 Indemnification: The customer agrees that it shall defend, indemnify, save and hold VR Designs (or it’s employee’s/contractors/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against VR Designs, support officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents and employees. Customer agrees to defend, indemnify and hold harmless VR Designs against liabilities arising out of; (1) any injury to person; property or website content / code caused by any products sold or otherwise distributed in connection with VR Designs server including requested support; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of VR Designs to the amount paid for service.

  1. Fees/Charges

For website packages there is a set up fee and for support packages there is a monthly fee, payable on invoice by standing order.

A deposit payment of 50% of the set up fee price is required before any work can begin, and within 14 days.

You are agreeing that you will pay the monthly fee for a minimum of 24 months from one month after the date of initial purchase.  Recurring monthly billing is invoiced automatically. If your payment is not made by the invoice due date, we will suspend your hosting account.

2.1 Payment of Fees/Charges: All payments are to be made using one of the following methods:

  • By PayPal for website purchases, PayPal accepts the following cards:
    • Visa / Delta / Electron
    • MasterCard / Eurocard
    • Maestro
    • American Express
    • Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
  • By bank transfer, details will be on your invoices.

We currently only accept Pounds Sterling.

Full payment of the deposit is required in advance, before any design, hosting or support service is established.

2.2 Cancellations and Refunds: Should you be unhappy with the hosting service provided by VR Designs during the first 30 days of your hosting you simply inform me via email (vee @ vrdesigns.co.uk) and your hosting will expire at the end of the current calendar month. Please allow 5 working days for cancellations to be processed.  Management fees already paid are not refundable and the domain name will remain registered for the domain’s term unless you transfer it away. Website Package fees are also not refundable as the work has been done.

Should you wish to cancel after the first 7 days of your hosting, you simply inform me via email (vee @ vrdesigns.co.uk) and your hosting will expire at the end of the current calendar month. Please allow 5 working days for cancellations to be processed.  Management fees already paid are not refundable and the domain name will remain registered for the domain’s term unless you transfer it away. Website Package fees are also not refundable as the work has been done.

If you wish to cancel your support package within the first 24 months your website will be taken down and you will be liable for the remainder of the term’s invoices.

  1. Domains

We use several 3rd parties for all domain name registrations; at the time of purchase we will strive to obtain your domain name from our external Domain name providers, however due to the real time nature of the internet we can not guarantee that your domain name will be available once payment is completed. In such event an alternative domain name or full refund will be provided.

OTHER

  1. Newsletter

We occasionally produce an email newsletter to keep you informed of website updates, new products, special offers, discount coupons etc.  Subscription to this service is entirely voluntary and can be cancelled at any time.  Your email address will not be used for any other purpose or shared with any third party.

  1. Complaints

In the event of a complaint please write to us, online message me or telephone me.  See the Contact Page for details.

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