Website Management & Support

There is more to running a successful website than just adding content.  Which is why we have our Website Management & Support options.  There are plenty of other things to consider behind the scenes.  Small jobs and functionality requirements that need to be taken care of to keep a website up to date, secure and re-storable.

Most of the time things run quite smoothly, but the internet can be a fragile thing.  Having a recent backup of your site that can be restored gives peace of mind to you and us.

All website package customers receive the following:

  • Annual domain renewal
  • Fast hosting on a dedicated server
  • Webmail facility
  • Technical support
  • Minor changes to your website, such as changing an image or altering opening hours
  • User Manual with videos for the CMS
  • Uptime Monitoring
  • Spam Monitoring
  • Security Checks
  • Automatic software updates
  • Automatic site backups:
    • Bespoke website packages every 1 hours
    • Gold website packages every 6 hours
    • Silver website packages every 12 hours
    • Bronze website packages every 24 hours
  • SSL Certificate (green padlock)
  • Gold website package customers also receive eCommerce Support
  • Support for any other functions added to a website as an extra

Support exceptions:

 

  • Time spent on actual support will be subject to ‘fair usage’
  • Support does not include teaching basic IT skills
  • Support does not include help with email problems caused by your device(s)
  • Support does not include help with virus/malware removal if you have failed to install professional protection software
  • Support does not include help with a hacked site if you have failed to use secure, individual passwords
  • Items not included in the package will be charged for by the minute at our current hourly rate

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